Returns & Exchanges

We want you to love your jewelry. Read our return and exchange policy below.

Return Policy

  • Returns accepted within 30 days of delivery.
  • Items must be unworn, in original packaging, and with all tags attached.
  • Custom or engraved items are non-returnable.

How to Return

  1. Contact our support team to initiate a return.
  2. Pack your item securely and include your order number.
  3. Ship the item using the provided return label.
  4. Refunds are processed within 5-7 business days after receipt.

Need Help?

Email us at support@luxegems.com or call +1 (555) 123-4567.